We know it is exciting to be receiving new products in the post. Therefore all orders are dispatched within 1-2 business days of payment confirmation if your order is in stock. For items not in stock, back orders or for Pre-Order items, we will contact you by email with estimated delivery date.
Australian residents may choose to make payment by net bank transfer. Please be patient for delivery until deposit is cleared by the bank when doing a transfer.
Most orders are shipped by Australia Post. Please allow 3 - 5 working days for delivery to arrive. If you live in Sydney Metro area, some products may be received within 1 - 2 working days. Shipping is calculated to geographical location based on rates available from the Australia Post.
Note: When selecting shipping option at Check Out, the estimated delivery timeframe shown is a guide only based on information given by the Australia Post. We do not accept liability in shipping due to situations out of our control, such as delay by shiping providers or lost in trasit.
Runway Pooch highly recommends parcels not to be left at the front door if nobody is home. If you would like to have your parcel left on the premises if nobody is home at the time of delivery however, that is no problem at all. Please let us know by writing this at the checkout in the comments section. Please note that by advising Runway Pooch to leave your order on the premises without a signature, the customer accepts full responsibility for all lost/stolen parcels, No Exceptions!
For our friends who live outsides of Australia, we now provide international shipping. We strongly recommend you select international registered post options for safety reasons.
Express Post is a service offered by Australia Post for next business day delivery to most metro areas within Australia. However we do not provide such guarantee as delivery is totally out of our control and subject to services provided by Australia Post. For detailed information about Express Post, please visit Australia Post website.
Runway Pooch will not be held liable for any loss or damage for any purchase upon dispatch. Any costs, fees, duties or taxes associated with customs within another country outside of Australia will be the responsibility of the customer as we cannot estimate these costs involved shipping to different countries.