Please read carefully before using this website and placing an order.

Welcome to our website. Runway Pooch (ABN 40 658 646 418) maintains this site for sales of goods and services, information and communication purposes. This webpage contains the Terms of Use governing your access to and use of the runwaypooch.com.au (the “Website” or “Site”). If you do not accept these Terms of Use or you do not meet or comply with their provisions, you may not use the Website.

1. Overview

Your use of the website including all orders and purchases are conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below. Your use of the website constitutes your agreement to the Terms and Conditions.

2. Changes to Terms

Runway Pooch may, at any time, for any reason and without notice, make changes to (i) this Website, including its look, feel, format, and content, as well as (ii) the products and/or services as described in this Website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms of Use upon which access and use of this Website is conditioned. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such changes.

3. Order Placement

Runway Pooch reserves the right to accept or reject any order under any circumstances, including in the event of a product becomes unavailable, error in your order, or error in the product information on the website. Once you receive a receipt of confirmation of order and payment, your contract with Runway Pooch commences.

4. Changes or cancellations to order

Once your online order at the checkout is complete, you cannot cancel or modify the order. If a mistake in your order is found, please contact us immediately at sales@runwaypoch.com.au and provide your order number, so we can rectify the error before your order is processed and dispatched.

5. Delivery, Return and Exchanges

We strive to provide exceptional services and quality products to our customers. We want you to shop with peace of mind and have a pleasant shopping experience. If something isn’t right, we have a hassle free returns policy and a dedicated team to make everything right. Simply contact us and we can discuss the situation and determine the best course of action.

Important: No credits or refunds can be given without first contacting us prior to sending back items, by email sales@runwwaypooch.com.au with reason for your request. If you send back any items without the correct address and return number we will not be able to refund you. Once approved, we will issue you a return code and return address.

In most cases, you may return the products provided they are unopened in its original condition, unworn, unused, unwashed, undamaged, and have original tags intact. Include original packaging within 14 days of receipt, and we will quickly give you a refund, less shipping and handling. For exchanges customers are required to enclose a prepaid postage bag (Registered Post is highly recommended) if wishing to have products sent back for an exchange.

Refunds will be processed and made by the same method that you paid. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Runway Pooch. Refund will exclude any postage costs.

Runway Pooch does not accept any liability for goods lost or damaged in transit. It is highly recommended that you use registered post. Please contact us if you wish to use registered post.

6. Express Post

Please refer Shipping & Delivery for details on general shipping and delivery.

Express Post is a service offered by Australia Post for next business day delivery to most metro areas within Australia. However we do not provide such guarantee as delivery is totally out of our control and subject to services provided by Australia Post. For detailed information about Express Post, please visit Australia Post website

7. Pricing

Prices shown on this website are current at the time of issue, but may change at any time. We strive to provide consistency in our product offerings, however as many of our products are sourced from overseas, prices may subject to availability, currency exchange, duties and taxes at time we source the products.

For international orders, you are responsible for any taxes, duties, or other liabilities imposed by any government agency.

8. Faulty products

We warrant that products are in perfect condition and working order from the point of dispatch. All products are carefully checked and handled with strict guidelines prior to dispatch.

9. Jurisdiction

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and runwaypooch.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.

10. Scope of Use 

You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on this Website, or the design or layout of the Website or individual sections of it, in any form or media. The systematic retrieval of data from the Website is also prohibited.

The commercial use, reproduction, transmission or distribution of any information, software or other material available through the Website without the prior written consent of Runway Pooch is strictly prohibited.

11. Copyrights and Trademarks

The materials at this Site, as well as the organisation and layout of this site, are copyrighted and are protected by Australian and international copyright laws and treaty provisions. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website, use on any other website, transfer or sell any information obtained from this Site without the prior written permission of Runway Pooch.

Runway Pooch respects the intellectual property rights of others and expects our users to do the same. The policy of Runway Pooch is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@runwaypooch.com.au.

12.  Links

For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, Runway Pooch does not control or endorse such Websites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information contained within such Websites. If you decide to access any of the third party sites linked to this Website, you do so at your own risk.

If you wish to link our website to another site or help promoting us, please contact info@runwaypooch.com.au. We can help by providing more information.

13.  No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to Runway Pooch that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

14.  No Warranties

Runway Pooch does not represent that any information (including any file) obtained from or through runwaypooch.com.au is free from computer viruses or other defects. It is your responsibility to scan any such information for computer viruses. Runway Pooch will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. The website and any content, are provided to you on “as is”, “as available” basis without warranty of any kind whether express, statutory or implied.

15.  Governing Law, Location and Miscellaneous

These Terms of Use shall be governed in all respects by the laws of the State of New South Wales, Australia, without reference to its choice of law rules. If an applicable law is in conflict with any part of the Terms of Use, the Terms of Use will be deemed modified to conform to the law. The other provisions will not be affected by any such modification.

16. Separate Agreements

You may have other agreements with Runway Pooch. Those agreements are separate and in addition to these Terms of Use. These Terms of Use do not modify, revise or amend the terms of any other agreements you may have with Runway Pooch.

17. User Submissions And Communications; Public Areas:

You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify Runway Pooch or its affiliates for all claims resulting from content you supply.

18. Limitation of liability

Your use of the content of this website is at your own risk. Runway Pooch specifically disclaims any liability, whether based in contract, tort, negligence, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising on the content (even if Runway Pooch has been advised of the possibility of such damages) or that arise in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, any failure or performance, error, omission interruption, deletion, defect, delay in delivery, computer virus, whether caused in whole or in part by negligence, or unauthorised access to the website or the content.

This limitation of liability may be different in connection with specific products and services offered by Runway Pooch. Some jurisdictions do not allow the limitation of liability, so this limitation may not apply to you.

19. Accounts And Security

Runway Pooch is committed to protecting your privacy. We will take all reasonable precautions to protect all information stored in your user account.